At Athlete Outfit, we engineer both our performance gear and customer experience with the same precision. Whether you’re gearing up for race day or casual rides, our shipping and returns process is designed for efficiency – just like our compression fabrics.

Shipping Information

Global Delivery: We ship worldwide (excluding some remote areas and parts of Asia)

Order Processing: 1-2 business days (excluding weekends and holidays)

Shipping Options:

  • Standard Shipping: £12.95 via DHL or FedEx – Delivery in 10-15 business days after dispatch
  • Free Shipping: Orders over £50 via EMS – Delivery in 15-25 business days after dispatch

Tracking information will be sent to your email once your order ships. For time-sensitive deliveries, we recommend choosing our Standard Shipping option.

Our Returns Promise

We stand behind every stitch of our performance gear. If your purchase doesn’t meet expectations, our returns process is as streamlined as a time trial:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed with original tags and packaging
  • Proof of purchase required

Performance Note: For hygiene reasons, base layers, compression wear, and bib tights cannot be returned unless faulty. Consider these your race-day essentials – once worn, they’re yours for good.

The Returns Process

Follow these steps like your pre-race checklist:

  1. Submit Your Request: Email [email protected] within 15 days of delivery with:
    • Order number
    • Return reason
    • Exchange preferences (if applicable)
  2. Wait for Approval: Our team responds faster than a sprint finish – typically within 24 hours
  3. Package Your Gear: Securely repackage with all original tags and packaging
  4. Ship It Back: Send to our warehouse using a tracked service:
    Athlete Outfit Returns
    26 Bold St
    Liverpool, GB L1R 6YH
  5. Receive Refund: Processed once we receive and inspect items

Refund Information

We process refunds with race-day efficiency:

  • Credit Card/PayPal: 3-5 business days after we receive your return
  • Original Payment Method: 5-10 business days (depending on your bank)

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchange Process

Need a different size or color? Include your preferred exchange details in your return request email. Exchanges follow the same process as returns.

Faulty Items

While rare (like a pro cyclist’s mechanical failure), if your gear arrives with manufacturing defects, contact us immediately. We’ll cover return shipping and get you a replacement faster than a pit stop.

Return Shipping

You’re responsible for return shipping costs unless the item is faulty. We strongly recommend using a tracked service – unclaimed returns are like dropped water bottles, we can’t chase them down!

Need Help?

Email [email protected] – we’re here to help you stay in the race.