At Athlete Outfit, we engineer our gear for peak performance, and we stand behind every product we make. If your purchase doesn’t meet your expectations, our returns process is designed with the same precision as our compression fabrics – simple, efficient, and built for speed.

Our Returns Promise

We accept returns within 15 days of delivery for most items (see exceptions below). Your gear must be:

  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by proof of purchase
Performance Note: For hygiene reasons, base layers, compression wear, and bib tights cannot be returned unless faulty. These items are the equivalent of race-day essentials – once worn, they’re yours for good.

The Returns Process

Follow these steps like you would a race-day checklist:

  1. Submit Your Request: Email admin@athleteoutfit.com with your order number and return reason within 15 days of delivery
  2. Wait for Approval: Our team will respond faster than a sprint finish – typically within 24 hours
  3. Package Your Gear: Securely repackage items with original tags and packaging
  4. Ship It Back: Send to our warehouse (address below) using a tracked service
  5. Receive Refund: We’ll process your refund once we receive and inspect the items

Exchange Process

Need a different size or color? Exchanges follow the same process as returns. Include your preferred exchange item details in your email request.

Refund Timeline

Refunds are processed with race-day efficiency:

  • Credit Card/PayPal: 3-5 business days after we receive your return
  • Original Payment Method: Refunds will appear in 5-10 business days depending on your bank

Note: Original shipping costs are non-refundable unless the return is due to our error.

Return Shipping

You’re responsible for return shipping costs unless the item is faulty. We recommend using a tracked service – unclaimed returns are like dropped water bottles, we can’t chase them down!

Return Address

Send your returns to:

Athlete Outfit Returns
26 Bold St
Liverpool, GB L1R 6YH

Returns Request Template

Copy and paste this template into your email to admin@athleteoutfit.com:

Subject: Return Request – Order #[Your Order Number]

Dear Athlete Outfit Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return:
– [Product Name] [Size/Color]
– [Product Name] [Size/Color]

Reason for return: [Please specify: wrong size, faulty item, changed mind etc.]

For exchanges, I would like:
– [New Product Name] [Size/Color]

I confirm the items are unworn, unwashed, and include original tags and packaging.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Faulty Items

If your gear arrives with manufacturing defects (rare, but it happens – even pro cyclists get flats), contact us immediately. We’ll cover return shipping and get you a replacement faster than a pit stop.

Questions? Email admin@athleteoutfit.com – we’re here to help you stay in the race.