Welcome to Athlete Outfit’s FAQ section. We’ve compiled answers to the most common questions about our performance cycling gear, shipping policies, and more. Can’t find what you’re looking for? Email our team at [email protected].
Product Questions
What makes Athlete Outfit cycling gear different?
Our products are designed with a performance-first approach, using aerodynamic fabrics and compression technology to enhance your training. Every piece is triple-checked by our warehouse team of amateur triathletes who understand athletes’ needs firsthand.
Do you offer bundle deals on cycling gear?
Yes! Take advantage of our popular 3 For 2 Cycling bundles (buy 2 items, get 1 free) which can be combined with free shipping on orders over £50 for maximum value.
What product categories do you offer?
Our range includes: Aero cycling kits, Base Layers, Bib Tights, Casual wear, Compression gear, Gilets, Goggles, Jackets, Jerseys & Bib Shorts, and accessories – all designed for performance-driven athletes.
Shipping & Delivery
Where do you ship to?
We ship globally from our Liverpool HQ, excluding some remote regions and parts of Asia where logistics networks may cause delays.
What are my shipping options?
- Express Performance Delivery (DHL/FedEx): £12.95, 10-15 days after dispatch – ideal for pre-race essentials
- Endurance Free Shipping (EMS): Free on orders over £50, 15-25 days after dispatch – perfect for seasonal updates
Why might my Asian delivery take longer?
Regional logistics networks in some Asian destinations may experience slight delays beyond our standard estimates. We recommend choosing Express Delivery if you need gear by a specific date.
Returns & Exchanges
What’s your return policy?
We offer a 15-day no-sweat return policy from receipt date. Simply email [email protected] with your order details to initiate a return. Items must be unworn with tags attached.
Can I exchange for a different size?
Absolutely! Email us within 15 days of receiving your order and we’ll guide you through the exchange process. Please note we can only exchange for available stock.
How are your packages environmentally friendly?
We use 100% recyclable carbon-neutral mailers with our signature cherry red branding to minimize environmental impact while protecting your gear.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Do you store my payment information?
No, we never store sensitive payment details. All transactions are processed through PCI-compliant payment gateways.
Can I track my order?
Yes! You’ll receive tracking information via email once your order ships from our warehouse. Track directly through DHL, FedEx or EMS depending on your chosen shipping method.
Still Have Questions?
Our athlete-support team is ready to help at [email protected]. We typically respond within 24 hours – faster than our Express Delivery!
Warehouse Address:
26 Bold St, Liverpool, GB L1R 6YH